 Retail
/ E-Commerce
 The
intensely competitive and dynamic retail industry
demands a superior level of customer service
to win and retain customers. At Raasi, we
understand this critical business need and
are committed to helping retail organizations
(traditional, e-commerce and catalog) to meet
these challenges.
Our in-depth experience and focus on quality,
coupled with operational efficiency ensures
highest level of customer satisfaction to
our clients and their customers.
| Customer Service |
Sales/
Telemarketing |
Finance/ Accounting |
Back Office
/ Analytics |
| Customer queries |
Order processing |
Debt validation |
Customer feedback
management |
| Billing queries
|
Order management |
Debt collections |
Data entry/
processing |
| Third party
verification |
Presales |
Accounts payable |
Forms and
rebate processing |
| Product information
|
Cross-sell
/ up-sell |
Account maintenance
and updation |
Demand forecasting |
|
|
|
Industry analysis |
Travel
& Hospitality
 The
hospitality industry is again experiencing
tremendous growth. In the air travel sector,
deregulation continues to result in competitive
pressure against the top line, while operational
costs squeeze margins. Efficiently delivering
superior customer service helps manage costs
while building strong, lifelong relationships
with customers. Greater customer loyalty
in turn drives volume and revenues.
Raasi offers comprehensive solutions for
Industries Like Airlines, Car rental , Rail,
Travel Agencies, Hotels, Group Holidays.
| Offering |
Solutions |
| Reservations |
| |
|
| |
Reservation
Management |
| |
|
PNR
Creation / Modification &
Cancellation |
| |
 |
Fares
quotation and Payments |
| |
|
General
queries |
| |
|
|
|
| |
Help-desk
Support |
| |
|
Level-1/
2 support through Subject Matter
Expert |
| |
|
|
|
| |
Supplemental
Revenue |
| |
|
Up-sell
/ Cross-sell Partners |
| |
|
Assist
in Frequent Flyer / Royalty Program
|
| |
|
Offer
assistance for any promotional
activities |
| |
|
|
|
| |
Solutions |
| Loyalty
Management |
| |
|
| |
Royalty
/ Frequent Flyer (FF) Program
|
| |
|
New
member Enrollment |
| |
|
Updation
of FF Account |
| |
|
Current
account status / Expiration |
| |
|
Addressing
discrepancy issues |
| |
|
Reservation
- redeem points |
| |
|
|
|
| |
Cross
sell Partners |
| |
|
Discounts
on the bookings |
| |
|
|
|
| |
Promotional
Campaigns |
|
|
|
|
Health
Care
 Demand
for the highest quality care at the lowest
possible cost, shrinking workforce, increased
regulation, and decreasing commercial as well
as government payments all put intense pressure
on health care industry. These pressures are
more complex than managing simple delivery
of quality medical care. The objective is
to improve the quality of service delivery
while increasing patient satisfaction. Also,
there is an increasing need to maintain privacy
and security of confidential clinical information.
Raasi focused health care services provider
offering solutions to payers and providers,
catering to each of these needs.
| Provider Process |
| Practice
Management |
| |
Patient appointment
Patient registration
Doctor/ Resource scheduling
Eligibility check |
|
| Claims
Management |
| |
Medical billing
Claim processing & submission
A/R follow up
Patient collections |
|
| Administration |
| |
Proactive and real
time reporting
Discharge summaries
Account receivables management
|
|
| IT Management |
| |
Data management
IT security and compliance |
|
Telecom
 Advancement
in Telecommunications with the development
of Digital based Communications and fastening
services of Broadband are creating a huge
demand and pressure for the competitive companies
Globally.
We at Raasi provide a wide array of solutions
to both Customer Care and Technical Support
services to enhance the Industries like wireless,VOIP,ISP’s,Cable,Utilities.
| Offering |
Solutions |
| Account
Activations |
| |
|
| |
New
Account Set-up |
| |
Account
Registration |
| |
Equipment
Programming |
| |
Data
rectification |
| |
Updating
Payment Plans |
| |
Help-desk
Support |
| |
Billing
inquiries |
| |
Warranty/Replacement
Programs |
| |
Supplemental
Revenue |
|
| Offering |
Solutions |
| Product
–Technical Support |
| |
|
| |
Warranty/Replacement
Programs |
| |
troubleshooting
- Mobile platforms
- Networking devices
- Storage
|
| |
Help
desk
- Productivity Apps |
| |
|
|
|
Escalation
Resolution |
|
Insurance,
Banking & Financial Services
 The
competitive need to scale up to the consumer
and business needs is pressurizing the Financial
& Banking Institutions to cut costs. Hence
Outsourcing non-core processes to trusted
partners is an increasingly popular option
being pursued by financial institutions.
Raasi’s comprehensive offerings for
the same are:
| Offering |
Solutions |
| Account
Services |
| |
Cards
|
| |
Mortgages
|
| |
Loans
|
|
| |
|
| |
New
Account Set-up |
| |
Account
Registration |
| |
Data
rectification |
| |
Welcome
Calls |
|
| Offering |
Solutions |
| Mortgage
servicing |
| |
|
| |
Loan-file set-up
|
| |
Account Maintenance
|
| |
Escrow Management
|
| |
Payoff / Foreclosures |
|
| Offering |
Solutions |
| Collections |
| |
|
| |
Collection Calls
handling |
|
Skip Tracing
|
|
Insurance
| Offering |
Solutions |
| Claims
Registration & Validation |
| |
|
| |
Life
Insurance |
| |
Health
Insurance |
| |
Property
& Causality |
|
| |
|
| |
Claims
Data entry |
| |
New
account set-up registration |
| |
Data
rectification |
|
| Offering |
Solutions |
| Claims
Adjudication |
| |
|
| |
Claims Data entry
|
| |
Claims Processing
|
| |
Claims Rework |
| |
Error Correction
|
| |
Correspondence Queuing
|
| |
Co-ordination of
benefits |
|
| Offering |
Solutions |
| Customer
Service |
| |
|
| |
Correspondence Resolution
& Answering |
|
Grievances &
Appeals
|
|
Technology
 At
Raasi we understand the specialized needs
of the technology manufacturing industry.
Our process expertise is built over years
of real experience in providing 24x7, high
quality, flexible and value-added business-process
services .We have deployed state of the art
voice and web support equipment that integrates
with client systems to provide a seamless,
reliable, scalable and secure solution. High-speed,
redundant, leased optical fiber circuits from
multiple service providers for voice and Internet
access have been set up to ensure connectivity
at all times.
| Offering |
Solutions |
| Technical
Support |
| |
|
| |
T1,
T2,
T3 |
|
| |
|
| |
Information
Capture |
| |
Request
Qualification |
| |
Billing
/ General enquiries |
| |
Call
and case-logging |
| |
Troubleshooting |
| |
Product
installation queries |
| |
Navigation
issues |
| |
Product
Activations |
| |
Support
for multiple platforms |
|
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