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Contact
Center Solutions
 Customer
Care
Customer Care Service includes Customer Support
and Customer Relation building, which is post sales
and post provisioning. The highly skilled and dedicated
representatives are trained in your products and
services to offer the best customer service. Customer
relations as a part of the retention exercise have
proven to be highly effective in increasing loyalty
of a customer. The Team pro actively calls the customer
and receives any feedback and solving any queries
they have.
Customer
Relations
Good customer service is no longer enough for high
customer retention and loyalty. Customer retention
now requires going that extra mile, this is where
Mainstay can aid by managing inbound lines of loyalty
programs and inbound promotional calls.
Customer
Services
Customer service Support is to manage customer concerns
and queries through multiple channels including
voice, e-mail and chat on a 24/7 basis. Examples
of this include customers calling to check on their
order status, customers calling to check for information
on products and services, customers calling to verify
their account status, customers calling to check
their reservation status etc.
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Back
Office Solution
Providing solutions tailored
to deliver higher productivity, better quality
at lowest cost
In today's business environment, operating
at optimal efficiency is paramount. Organizations
have realized significant cost savings while
improving controls over transaction processing
and data entry operations. They are constantly
looking to improve their operational effectiveness
to achieve better customer satisfaction and
improve the shareholder value.
At Raasi we offer back office solutions to
enable organizations to seamlessly deliver
services to their customers. Raasi’s
Back office solutions suite allows organizations
to automate their operations, manage and route
documents electronically. The documents are
routed as per pre-defined business rules,
thus ensuring the accuracy of existing paper-based
processes, but guaranteeing a quicker turn-around-time.
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Technology
Help Desk
Technical
Support
 Raasi
offers round-the-clock technical support for
OEM customers and computer hardware, software,
peripherals and Internet infrastructure manufacturing
companies. These include installation and
product support, up & running support,
troubleshooting and Usage support. Our services
will help you to regain control over your
user support and give you the freedom to focus
your IT staff on their core competencies.
Unlike many of today's top-ranked help desk
outsource vendors, who use a one-size-fits-all
approach, and have been inconsistent in reaching
their contract goals, our relationship management
guarantees a flexible contract and help desk
service level management that exceeds today's
best industry practices. |
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Account
maintenance |
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Reservations |
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Consumer
hot lines |
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Dispatching |
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Status
checks and claim processing |
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Complaint
resolutions |
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Fulfillment
services |
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Satisfaction
survey |
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