Infrastructure
 

The first advantage that Raasi offers is being head-quartered in Bangalore–India, which is known to be the most flexible and fastest growing destination for all technology & process outsourcing business.

Raasi located in the heart of the city, with a built up area of 25,000 sq.ft having 300 workstations with adequate & full Security, Adequate fire safety systems Ergonomically designed furniture.

Raasi is registered with Software Technology Parks of India (STPI), to utilize all technology & cost advantages offered by the government, while sharing the same with our clients.

We have 24/7 access to rapid installation, upgrade, and troubleshooting of technology requirements like IPLC, VoIP, Telephony, Broadband, T1, Servers, Desktops, etc.

Our networks offer immediate access to large pools of knowledge- workers with diverse skills, from across the country.

We provide world-class infrastructure with congenial atmosphere and technology par excellence. Our pulsating operations bay elevate the mood and enthusiasm of employees, providing warmth and vibrancy.

Our training rooms provide the right platform for molding, nurturing, enhancing the quality of our people. The in-house and consulting trainers lay the perfect breeding ground for world-class delivery.


Specification Sheet
Seats 300 Seats
Additional Ramp-up Capacity 3000 Seats
Area 25,000 Sq. Ft
 
Voice Connectivity (US)(UK)(AUSTRALIA) 2 MBPS
Voice Provider VSNL - INDIA
Redundant Voice Connectivity 2MBPS
   
Local Loop Duplicate Local Loop - OFC
   
Redundant Call Center Group Owned Call Centers in Metros of India
   
Dialer Interactive Intelligence – ININ (I3)
IVR, ACD CIC Software
ACM CIC Software
CRM CIC Software
CTI Computer Telephony Integration CIC Software
   
Server IBM ,HP
Data Base SQL
   
Operating Sytem Windows 2003
Domain Controller Xeon HP
Network LAN Nortel 8400 Switch
WAN Nortel 7400 Multiplexer
Data Switching Foundry Switch
   
Security Access Control ,IP Surveillance System
   
Level 1 – UPS Power Back up 40 KVA 4 hours Back up
Level 2 – Generator 250 KVA Auto Switching
Level 3 – Generator Mobile Generator @ Call
   
 
Account maintenance
Reservations
Consumer hot lines
Dispatching
Status checks and claim processing
Complaint resolutions
Fulfillment services
Satisfaction survey
   
 
 
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